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CAPEMEDEX HOURS: Monday-Thursday 9am-4pm Eastern Friday 9am-3pm Eastern All Orders placed after 1:30pm will ship next business day.

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Shipping & Returns

 

All orders from CapeMedEx are shipped in discreet, unmarked boxes and/or envelopes to ensure your privacy. All orders over $45.00 are shipped at no charge within the Continental United States. At this time we do not ship outside of the United States. The return address states our parent company name of Cape Medical, Inc. There will be a flat rate $9.95 shipping charge for all orders under $45.00.

For fast free delivery, we ship your orders from one of the thirteen distribution warehouses established across the Continental United States.

 

 Same Day Shipping

Your order will be shipped the same day if received by 1:30 p.m. Eastern Standard Time, Monday through Friday. Most orders are received within 1-3 business days from the time you place your order. All orders received after 1:30 p.m. will ship next business day.

 

 Shipping Method

Our shipping method is UPS, therefore, we cannot accept Post Office Boxes for the "ship to" address. Samples are shipped through the U.S. Postal Service. Once your order is shipped, CapeMedEx will email you a shipping confirmation with a tracking number. You may also log in to your account by clicking "My Account" at the top of any page. When you select "Order History," you will have access to track your order and view previous orders.

  

Returns

CapeMedEx offers a money back guarantee on all of its products that are unopened and is within 30 days of purchase. If for any reason you are not satisfied with our products, you may ship any unopened packages to CapeMedEx at the address below for a full refund.  OR  CapeMedEx can issue a pick up ticket through UPS for any unopened packages and you will receive a refund minus the cost of shipping to return the product.  UPS will attempt 3 times to pick up the products. If they are unsuccessful it will be your responsibility to ship back the product to the address below, not necessarily the address on the box!  You will receive a refund minus the cost of the charge for the UPS pick up ticket.  

CapeMedEx
2732 Old Wrightsboro Rd
Wilmington, NC 28405

ALL Clearance and Closeout items are FINAL SALES and cannot be returned!

Refunds that are issued usually take 5-10 business days to show on your account, depending on your bank or credit card.