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CAPEMEDEX HOURS: Monday-Thursday 9am-4pm Eastern Friday 9am-3pm Eastern All Orders placed after 1:30pm will ship next business day.

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Privacy Policy

The website www.CapeMEDex.com is owned by and administered by CapeMedex, LLC. through its offices located in Wilmington, North Carolina. CapeMEDex maintains strict policies and security measures to protect your personal and financial information. Our Privacy Policy applies to all users of this website. By using this website, www.capemedex.com, you consent to our use of your information in accordance with the terms of this online privacy policy.


What Information do We Collect?
CapeMEDex collects personal information from customers who use our online store or who register with our site. This information may include addresses, telephone numbers, and credit card information. For items that require a prescription, certain prescription and doctor information may be collected. This same information may be collected from customers who place their orders over the phone or who purchase items from our warehouse located in Wilmington, NC. We use cookies to improve our service and enhance your shopping experience.

How CapeMEDex Uses the Information you Provide? 
We use your information to register you with our site, to process your orders, and for administrative purposes directly relating to your order. When you place an order online or over the phone, we use your address to ship your product and if you use a credit card for the purchase, to verify the billing address of your credit card. We use your e-mail address to send you shipping notifications and tracking numbers so that you can keep up with the progress of getting the package to your door. For orders placed online or in the store, we do not capture nor store your credit card information. All credit card processing goes directly through PayPal.

Does CapeMEDex Share your Information?
CapeMEDex does not rent, sell, lease, nor otherwise disclose any information about any customer to any other party except information that may need to be disclosed to our delivery service, UPS, to get your package delivered to you or information that may be disclosed to a wholesaler or manufacturer that may dropship products to complete your order.  This information would only include name, ship-to address, phone number.  For drop-ships, the product number and quantity would also be included.  We never disclose financial nor health information to any third party.

Security
CapeMEDex uses the most up-to-date encryption technology for all pages and areas of our website that require you to provide payment information. These areas include all online forms, checkout pages for ordering, and your account pages. We are committed to providing you with complete protection from unauthorized use of any information you enter on our site.

Our website platform maintains the highest level of PCI compliance-Level 1-and maintains the most strict level of online payment security available.

Browser Cookies
A browser cookie is a small piece of data sent from our website to your web browser for the purpose of making the site more user-friendly. For example, when you create an account, the cookie placed on your computer can remember your password, if you select that option.  A cookie can also hold items in your shopping cart until you return to complete your order.  The cookie can hold the shopping cart open for 30 days.

Contact Us with Questions
If you have any questions or comments about our Privacy Policy, please send us an e-mail at dfizer@capemedex.com or call 1-800-245-0668.